Last updated November 11, 2026. Draft policy template for attorney review; not legal advice or a guarantee of compliance.
Current store status
Strategix is currently a pre-launch storefront. Checkout entries stay in your tab only and are not submitted or saved. This website does not currently accept orders, process payments, or issue transaction approvals. The shopping bag and checkout summary are not orders or reservations.
The policy below describes the intended refund window when ordering opens. The current website cannot create a paid order or initiate a payment refund.
The 30-day window
Request a return for a refund within 30 calendar days after delivery by emailing support@strategix.com. Include your order reference and the item you would like to return. Do not include payment-card details.
This window does not limit any non-waivable rights you may have for defective, misdescribed, damaged, or undelivered goods.
How to arrange a return
Contact support before sending an item. We will provide return instructions and the correct return destination. Do not assume the company mailing address is the return destination.
Keep your shipping receipt and any tracking reference when sending an authorized return.
Conditions and return shipping
Item-condition requirements, any lawful exclusions, return-label arrangements, who pays return shipping, and whether original shipping is refundable have not yet been finalized. These terms must be clearly published before orders are accepted; this page does not establish an undisclosed fee or exclusion.
No restocking fee or final-sale exception is established by this policy. Statutory consumer protections continue to apply.
Refund method and timing
When payments are available, approved refunds will be returned to the original payment method wherever possible. We will not ask you to send a card number or security code by email to receive a refund.
The merchant processing period has not yet been established and must be published before launch. Your payment provider may need additional time to post a refund. We will comply with any legally required refund deadlines.
Wrong, defective, or damaged items
Email support@strategix.com as soon as you notice an issue, describing the problem and including relevant photographs if available. We will review the appropriate remedy without limiting rights provided by law.
Exchanges and cancellations
Contact support for help with an exchange or cancellation. Availability and fulfillment status will affect what can be changed once ordering opens. Exchanges are not currently processed through this website.